Expectations weren't fully disclosed at interview and required tasks changed almost daily making it impossible to know what was expected. They seem to be great at being a revolving door. “This good feeling resonates to our guests and that provides a much better experience for everybody on the casino floor.The pay was great, but the experience was very disappointing. “When you’re able to express yourself, you feel better about yourself, and when you look good you feel good,” he said. Guy said he encourages dealers to be who they are, noting that guests love authenticity. In the Asian games room, one dealer has become renowned for one-of-a-kind gambling-themed earrings.īeyond this, because many of our guests visit the casino multiple times a month, we encourage our dealers treat guests like friends or family. In the main pits, you might catch a dealer singing along to music or giving guests high fives after a big win. Turning Stone dealers engage our guests in other ways, too. “The more personal you can be, the more fun everyone is going to have.” “You’re not robots,” Guy told the crew, offering recollections and anecdotes from his younger days as a dealer in Atlantic City.

During a recent program, Guy Renzi, vice president of gaming operations, met with prospective dealers to remind them that a big part of their jobs includes being friendly, affable, and otherwise likeable as often as it is humanly possible to do so. This commitment to making customers feel comfortable begins in dealer school. And, yes, to get those coveted jobs, dealers must go through rigorous training programs.īut the way we see it, our dealers are guest ambassadors-customer service representatives who have been trusted with the mission-critical responsibility of keeping guests happy and engaged, no matter how the game itself is going. Sure, these men and women are tasked with the mission critical jobs of running our table games. In many ways, table games dealers are the main attractions on the floor at Turning Stone Resort Casino.

Turning stone casino dealer hourly rate